PRIVACY NOTICE

FILUET PRIVACY POLICY 

FiluetGroup and its subsidiary companies (hereinafter referred to as “Filuet”) respect your privacy and highly value the personal data that you provide when visiting this website or using Filuet services. This Privacy Policy has been prepared in a question-and-answer format to more clearly explain how Filuet collects and processes your personal data for its own purposes and on behalf of the Herbalife group or its affiliates (hereinafter referred to as “Herbalife”). 

Why does Filuet collect my information? 

Through this website, Filuet collects personal data about you for various reasons, including: 

•                    to provide access to your Herbalife personal account; 

•                    to facilitate the performance of your agreement with Herbalife by: 

•                    registering you as an independent partner; 

•                    processing and transferring your information to Herbalife; 

•                    processing product orders; 

•                    organizing product delivery and returns; 

•                    carrying out payment processing. 

Filuet is also required to collect certain information in order to: 

•                    comply with accounting and tax obligations; 

•                    carry out product recall procedures; 

•                    respond to information requests from competent governmental authorities and courts. 

Filuet may also collect certain information, whether through Herbalife, this website, or any other form of communication between you and Filuet, in order to: 

•                    provide our services and protect the integrity and security of those services; 

•                    improve the user experience of our website by making it more accessible and user-friendly; 

•                    resolve inquiries from independent Herbalife partners; 

•                    ensure compliance with our Terms of Use, our rights, and Herbalife independent partner rules; 

•                    provide you with information and online advertising regarding Herbalife products, services, and special offers. 

Acting on behalf of Herbalife as a data processor and storing information used to provide our services, we may use your email address or phone number in connection with marketing Herbalife products and services, as well as related products and services. More detailed information about how your personal data is used and how you may withdraw your consent is available in the Herbalife Privacy Notice. 

What information may be collected on this website? 

Filuet may collect, use, store, and transfer different types of information about you, including: 

Technical Data 

•                    your IP address; 

•                    login data; 

•                    website usage information and selected preferences; 

•                    browser type and version; 

•                    time zone and location; 

•                    browser plug-in types and versions; 

•                    operating system and platform; 

•                    other technologies on the devices you use to access the website. 

Personal and Identifiable Data 

•                    first name and surname; 

•                    title and username; 

•                    gender; 

•                    date of birth; 

•                    marital status; 

•                    contact information, including: 

•                    residential address; 

•                    email address; 

•                    telephone number. 

Transaction Data 

•                    payment details; 

•                    information regarding purchased products. 

Some content or functionality of the website may be provided by third parties, such as Facebook, Google, and Twitter plugins. These third parties may collect information about how you use our website, including through cookies and similar technologies. We do not control these third-party websites, and we recommend reviewing their privacy policies to understand how they use your information. 

How and for how long does Filuet collect and store information? 

Filuet uses different methods to collect data from and about you, including: 

Direct Interactions 

You may provide information directly by filling in Herbalife forms or by contacting us through email, telephone, post, or any other communication method, whether related to our services or competitions/promotions. 

Automated Technologies 

Through this website, we may automatically collect technical information about your device and browsing behavior using cookies and similar technologies. 

Third Parties 

We may receive personal data from various third parties, primarily Herbalife. 

Filuet collects information on behalf of Herbalife and retains your information for as long as necessary for the purposes for which it was collected. We only retain information that we are legally required to keep for accounting or legal purposes. 

Storage of this information and all other data collected on behalf of Herbalife is managed jointly with Herbalife. For more information about what data is collected and how it is stored, please refer to the Herbalife Privacy Policy. 

Filuet stores your information in a secure environment protected by a combination of physical and technical safeguards. Public access to this information is restricted. 

With whom does Filuet share my personal data? 

Relevant personal data may be accessible to: 

•                    Filuet subsidiaries, affiliated companies, and licensees; 

•                    service providers working on behalf of Filuet, such as companies helping us develop and secure our website; 

•                    companies assisting Filuet directly or indirectly in providing services to you, including order fulfillment, parcel delivery, email administration, payment processing, and customer service; 

•                    Herbalife independent partners, including your upline independent partners; 

•                    governmental authorities, courts, auditors, or other parties where required by law or legal process, or for fraud prevention and investigation; 

•                    parties involved in corporate transactions such as mergers, acquisitions, or bankruptcy proceedings. 

All of your information may also be accessible to Herbalife and its subsidiaries. Additional details regarding information sharing can be found in the Herbalife Privacy Policy. 

Where will my personal data be stored? 

Filuet operates in many countries worldwide. To provide uninterrupted service regardless of your location, certain website functions are managed centrally. Currently, this center is located in Latvia. 

Some Filuet affiliates are located outside Europe. Filuet values your privacy and takes all necessary measures to protect your information when it is transferred both within and outside Europe. 

What are Filuet’s obligations regarding children’s privacy? 

Protecting children’s privacy is very important to us. In certain cases, Filuet, on behalf of Herbalife, may collect personal data from minors. Herbalife obtains consent from a parent or legal guardian as required by applicable law. 

What are cookies? 

A cookie is a text string of information that a website transfers to your browser’s cookie file on your computer’s hard drive so that the website can recognize you. Cookies help websites organize content according to your preferences. 

Most websites use cookies. A cookie typically contains: 

•                    the domain name from which it originated; 

•                    the lifetime of the cookie; 

•                    a value, usually a randomly generated unique number. 

Types of cookies used by Filuet 

Session Cookies 

Temporary cookies that remain in your browser cookie file until you leave the website. 

These are used: 

•                    to allow you to carry information across website pages without re-entering it; 

•                    to provide access to stored information during registration. 

Persistent Cookies 

Cookies that remain in your browser for a longer period of time. 

These are used: 

•                    to recognize you as a unique visitor when you return; 

•                    to customize content and advertising based on your preferences; 

•                    to prevent repeatedly showing the same advertisements; 

•                    to generate anonymous statistical data about website usage; 

•                    to identify and resolve user experience issues; 

•                    to help enforce Herbalife independent partner rules. 

Third-Party Cookies 

Third parties may also place cookies through the website in order to: 

•                    customize content; 

•                    count website visitors; 

•                    ensure shopping cart and transaction security. 

Filuet does not have access to third-party cookies. 

Web Beacons 

Our website may contain electronic images known as web beacons (sometimes called clear GIFs), which allow us to count users who visit certain pages. Web beacons collect limited information, including: 

•                    cookie number; 

•                    time and date of page view; 

•                    description of the page containing the beacon. 

Third-party advertisers may also use web beacons to measure campaign effectiveness. 

How can cookies be disabled or enabled? 

You may accept or reject cookies by modifying your browser settings. However, if cookies are disabled, some interactive website features may not function properly. 

Previously stored cookies can also be deleted from your browser’s cookie folder. 

What are my rights regarding my personal data? 

Depending on applicable law, you may have various rights regarding your personal data, including the right to: 

•                    access your personal data; 

•                    correct inaccurate information; 

•                    restrict or object to processing; 

•                    object to direct marketing; 

•                    transfer your data to another controller; 

•                    request deletion of your data. 

Some of our websites allow you to review and update your personal information or unsubscribe from services directly. 

If these features are unavailable or if you need additional assistance, you may contact your local Herbalife Independent Partner Service Center or email Filuet at: 

privacy@filuet.com 

Please note that these rights may be subject to legal limitations. 

If you no longer wish to receive marketing emails or SMS messages, you will be provided with an option to unsubscribe. 

Contact Information 

Data Protection Officer 
Filuet Cyprus Limited 
Amathountos 8, Marina Complex Block A, N.1, Office 234, 4531, Limassol, Cyprus 
privacy@filuet.com 

For users and partners in the European Union: if you have concerns regarding the collection or use of your personal data by Filuet and Filuet is unable to resolve them, you have the right to lodge a complaint with the competent supervisory authority in your jurisdiction. 

What about Internet and website security? 

The Internet is not a completely secure system, and you should always be cautious about the information you disclose online. 

Personal data collected by Filuet is stored in secure operating environments that are not publicly accessible. When necessary, personal data is encrypted using appropriate secure technologies before transmission. 

Can Filuet change this website policy? 

Privacy laws, regulations, and legal practices regarding data protection continue to evolve. Therefore, Filuet reserves the right to amend this policy from time to time. 

We encourage you to periodically visit our website to review the latest version of this policy.